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Returns + Exchanges + Warranty
What can be returned?
If you’d like to return your Fellow product but do not have a warranty claim, you may do so within 30 days of the original purchase date. Returns within this time period can receive a refund or a Fellow gift card of equivalent value.
Products must be in their original condition in order to be eligible for a refund.
We offer return shipping via UPS for $30 for electric products purchased in a kit or bundle, $15 for electric separately purchased products, and $5 for non-electric products purchased and delivered within the United States. If you opt to receive a Fellow gift card instead of a refund for your return, we’ll waive the return shipping fee! We cannot provide return labels for orders shipped outside of the United States. International customers are responsible for the cost of return shipping.
All refunds are processed to the original payment method and can take up to 5-7 days to reflect depending on your financial institution.
What cannot be returned? • Coffee Beans • Gift Cards • Personalized Products • Rebrew products from our refurbished collection purchased on or after October 17, 2022 • Final sale items Fellow gear in the above list is still covered by our warranty policy, so if you are experiencing a functional or cosmetic issue, please file a warranty claim.
Can I return a gift?
If you received Fellow gear as a gift, congrats on having awesome friends! If you’d like to return it, we accept returns of gifts purchased on our website.
Can I make a return or exchange at a Fellow store?
Yes, you can come to either one of our stores to return or exchange your product. To make a return or exchange for an order you purchased in store, simply return to the store with your product. To make a return or exchange for an order you purchased from our website (www.fellowproducts.com) follow the steps below. 1. Submit your return or exchange request here. 2. Make sure to select, Return to a Fellow store. 3. Submit your request and bring your product into one of our storefronts.
How do I get a refund?
Please start a return here.
Refunds are issued after your returned item is received at our warehouse. All refunds are processed to the original payment method and can take up to 5-7 days to reflect depending on your financial institution.
How long will it take to get my refund or credit?
It can take 10-14 days to process your return. Once our team has received your return to our warehouse and verified the contents, they will mark the return as received and you’ll get an email. As soon as the return is received, your refund or credit will be initiated.
Depending on your bank it may take up to 7 days to see your refund.
If you opted to receive store credit, it will be delivered via email.
How long will it take to get my exchange order?
It can take 10-14 days to process your return. Once our team has received your return to our warehouse and verified the contents, they will mark the return as received and you’ll get an email. As soon as the return is received, your exchange order will be released. As soon as your exchange order is on its way, you’ll receive an email with a tracking number.
What time period does the warranty cover?
Standard Warranty Period: 1 year - Electric: Stagg EKG, Stagg EKG+, Corvo EKG, Ode Brew Grinder 2 years - New Generation Electric: Stagg EKG Pro, Stagg EKG Pro Studio Edition, Corvo EKG Pro, Corvo EKG Pro Studio Edition, Ode Brew Grinder Gen 2, Tally Pro Precision Scale, Aiden Precision Coffee Maker, Clyde Electric Kettle, Electric Atmos Vacuum Canister 1 year - Non-Electric: Stovetop Kettles, Ceramics, Glassware, Travel Mugs, Coffee Storage, Brew Burrs, Drippers, French Press, and any other non-electric products. Warranty with Product Registration: 2 years - Electric: Stagg EKG, Stagg EKG+, Corvo EKG, Ode Brew Grinder 3 years - New Generation Electric: Stagg EKG Pro, Stagg EKG Pro Studio Edition, Corvo EKG Pro, Corvo EKG Pro Studio Edition, Ode Brew Grinder Gen 2, Tally Pro Precision Scale, Aiden Precision Coffee Maker, Electric Atmos Vacuum Canister, Clyde Electric Kettle
Can I cancel an order?
Thanks to our hard-working Operations team and partners, we process your order as soon as it is placed on fellowproducts.com, and thus we are unable to guarantee order cancellations. Please contact us and we will see what we can do. We think you’ll love your Fellow gear once it is in your hands! But if for some reason you don’t, you may return it to us in accordance with the return policy outlined above.
